Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Your name
• Your phone number (including WhatsApp number)
• Your email address
• Order details, preferences, and delivery address (for orders within the Ravet area)
• Communications you send us via phone, email, WhatsApp, or our contact forms

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your food orders and reservations
• Communicate with you regarding your orders, queries, or feedback
• Send you updates, offers, and marketing communications via WhatsApp, SMS, or email, where you have consented to receive such communications
• Improve our products, services, and customer experience
• Comply with legal, tax, and regulatory obligations, including FSSAI requirements

3. WhatsApp & Marketing Communications

We may use WhatsApp Business and other messaging channels to send you order confirmations, delivery updates, promotional offers, and marketing messages. You may opt out of promotional or marketing messages at any time by replying “STOP” on WhatsApp, or by contacting us directly at rtscaferavet@gmail.com. We will continue to send you transactional messages related to orders you have placed.

4. Sharing of Information with Third Parties

We do not sell your personal information. We may share your information with trusted third parties strictly for the purpose of operating our business, including:

• Payment processors, for processing UPI and digital payments
• Messaging platforms (such as WhatsApp/Meta), for order and marketing communication
• Government and regulatory authorities, where required by applicable law

We require any third party we work with to keep your information secure and to use it only for the purposes we specify.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements under Indian law. Order and transaction records may be retained for the period required under applicable tax and business regulations.

6. Data Security

We implement reasonable security practices and procedures, in line with the Information Technology Act, 2000 and the rules made thereunder, to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

7. Your Rights Under the Information Technology Act, 2000

As a data subject under Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information, subject to our legal obligations
• Lodge a grievance regarding the handling of your personal information

To exercise any of these rights, please contact our Grievance & Privacy Officer using the details below.

8. Cookies & Website Usage Data

Our website may use basic cookies or similar technologies to ensure the site functions correctly and to understand general usage patterns. We do not use this data to build advertising profiles of individual users.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date.